Return Policy

Thank you for choosing Verter Pets. Your business is important to us. We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 100-day return policy to make the return process as convenient as possible.

Return Process: To initiate a return, please follow these steps:

1. Click HERE to initiate a return.
2. Once your return is approved, you will receive a Return Shipping Label.
3. Pack the item securely in its original packaging.
4. Ship the package to the address provided by email.

Return Shipping: Please note that we cover half of the shipping fee. We charge a return discounted shipping fee of $5.99, which will be deducted from your refund.

Refund Process: Once we receive and inspect the returned item, we will process your refund immediately. The refund will be issued using the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will provide instructions on how to return the item, and we will cover the return shipping costs.

Contact Us: If you have any questions or concerns about our return policy, please feel free to contact our customer support team at support@verterpets.com. We are here to assist you.

Please note that our return policy is subject to change without prior notice. It's recommended to review our website for the most up-to-date information regarding returns.

Verter Pets reserves the right to make final decisions regarding returns and refunds.