Shipping Policy

Shipping Policy

Thank you for choosing Verter Pets. Below is our shipping policy to ensure you have a smooth and convenient shopping experience with us:

1. Delivery Locations: We currently offer delivery services to addresses within Canada and the USA.

2. Shipping Charges: We charge a flat fee of $4.99 for standard shipping on all orders. However, for orders totaling $69 or more, we provide complimentary standard shipping.

3. Order Cut-off Time for Same-Day Shipping: To ensure your order is shipped out on the same day, please place your order before 7:00 PM Eastern Time. Orders placed after this time will be processed for shipping on the following calendar day.

4. Shipping Carriers: We partner with reputable third-party couriers such as DHL, FedEx, UPS, Canada Post, and others to ensure reliable and efficient delivery of your orders.

5. Shipping Speed: Our estimated delivery time ranges from 1 to 3 business days. This timeframe begins from the date of shipment.

6. Free Shipping Eligibility: Orders with a total value of $69 or more are eligible for free standard shipping within the qualifying delivery areas.

7. Tracking Orders: Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the status and whereabouts of your order until it reaches your doorstep.

8. Order Processing: Orders placed before 7:00 PM Eastern Time will be processed for same-day shipping, provided all necessary information is accurate and complete. Orders placed after the cut-off time will be processed on the following business day.

9. Address Accuracy: It is crucial to provide accurate and complete shipping information, including the recipient's name, address, and contact details. We will not be responsible for delivery issues arising from incorrect or incomplete information.

10. Delivery Attempts: Our shipping partners will attempt delivery at the provided shipping address. In case of unsuccessful delivery attempts, they may leave a notice or make additional attempts as per their policies.

11. Delivery Confirmation: Once your order is successfully delivered, you will receive a confirmation notification. Please inspect your order upon receipt and contact us within a reasonable timeframe if there are any issues with your delivery.

We are committed to ensuring your order reaches you in a timely and efficient manner. If you have any questions or concerns regarding our shipping policy, feel free to contact our customer support team (support@verterpets.com) for assistance.

Thank you for choosing Verter Pets. We appreciate your trust in our products and services.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website for any updates.